Jason "JJ" Jacobs

Manager, Instructional Design & Enablement Operations
Infoblox
May 2026-Present

• Lead instructional design and sales-readiness execution for major Infoblox programs, driving training session design, content readiness, ID assignments, and executive review preparation.

• Designed AI-enabled enablement experiences that move beyond theory into seller execution, including the Playmaker AI executive-engagement lab, judging-rubric/agent planning, and AI bot initiatives that help teams prepare for higher-quality customer conversations at scale.

• Built launch enablement strategy and seller-facing assets for key Infoblox initiatives such as Infoblox Tokens and Infoblox IQ, translating ambiguous product and launch inputs into practical plans, question trackers, scripts, and communications frameworks for the field.

• Manage a 3-person instructional design team while establishing operating rhythm, project visibility, and cross-functional alignment across Sales Enablement, Comms, Technical Marketing, Product, and field stakeholders.

• Improved field adoption and manager-led reinforcement by redesigning Training in a Box materials, creating facilitation guides and scorecards, and producing leadership readouts tied to completion, pass rates, and measurable readiness gaps.

Training Manager
Sunrun
Feb 2021-Jan 2026

• Operated autonomously to shape and execute workforce capability strategy supporting 500+ employees across technology operations, customer service, and field operations during high-growth period and major organizational transformation.

• Advised senior operations leaders and HR business partners on performance gaps and capability needs, applying root-cause analysis and evidence-based solutions to design targeted development interventions that reduced time-to-proficiency by 77% and customer escalations by 25%, contributing to $11M in measurable business impact.

• Led strategic design and evolution of high-impact learning portfolios including leadership development programs, professional skill-building curricula, technology enablement solutions, and process implementation training using modern learning principles and blended modalities (eLearning, ILT, VILT, microlearning).

• Championed adoption of emerging learning technologies including AI-enabled tools and digital learning platforms, building scalable content frameworks and demonstrating thought leadership in applying innovative solutions to complex capability challenges.

• Coached and mentored team of trainers, BPO vendors, and subject matter experts, elevating team capability through modeling best practices, providing developmental feedback, and strengthening internal instructional design and facilitation competencies.

• Led complex 1,300-person merger integration initiative, building partnerships across technology, operations, and HR teams to influence decisions, align stakeholders, and drive successful technology adoption and organizational change through comprehensive learning strategy.

• Facilitated advanced-level sessions for leadership audiences leveraging SME credibility in learning science, change management, and capability development to drive strategic conversations and build organizational learning capability.

• Established comprehensive evaluation strategy and measurement framework, converting learning data and performance insights into continuous improvement actions that ensured programs improved capability, performance, and engagement aligned to business objectives.

Trainer
T-Mobile USA
June 2017- Dec 2020

• Partnered with senior technology and operations leaders to diagnose performance gaps and capability needs across 5,000+ retail employees, designing evidence-based learning solutions aligned to digital transformation initiatives and evolving technology platforms.

• Led development of organization-wide digital learning strategy, creating national standardized curriculum incorporating modern learning practices, blended modalities, and digital tools that improved performance consistency and capability maturity across distributed markets.

• Designed and delivered professional development and leadership programs combining virtual and in-person facilitation, applying adult learning theory to create impactful experiences that accelerated leadership capability and readiness at scale.

• Built influential relationships with cross-functional technology stakeholders, serving as trusted advisor on learning strategy and capability development to support product launches, system implementations, and organizational change initiatives.

Sr. Manager, Field Sales Training
Samsung Electronics
Oct 2012-June 2017

• Shaped professional development strategy for global retail partner network, operating autonomously to drive innovation in skill-building methodologies and create scalable learning solutions that became international standards supporting sustained capability development.

• Influenced senior sales and marketing leadership through consultative approach, translating business objectives into targeted development programs that enabled $50M+ in revenue growth through enhanced frontline capability and product expertise.

• Facilitated advanced product knowledge and sales methodology sessions for retail leadership and partner organizations, leveraging technology subject matter expertise to build credibility and drive capability improvements across complex partner ecosystem.

• Collaborated with product management and technology teams to ensure learning solutions aligned with product roadmaps, technical specifications, and market strategies, demonstrating ability to navigate technology organization dynamics and influence cross-functional stakeholders.