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Jason "JJ" Jacobs

Proven expertise in building high-performing teams, designing scalable learning solutions, and driving organizational excellence.

 

Looking to Hire?

With extensive experience leading learning and development initiatives across diverse industries, I bring strategic vision, operational excellence, and a passion for cultivating learning cultures that drive business results.

 

I'm open to opportunities where I can make a meaningful impact as an L&D leader, helping organizations unlock the potential of their people.

Core Expertise

Strategic Leadership & Consulting

  • Learning strategy development

  • Senior stakeholder influence

  • Evidence-based consulting

  • Root-cause analysis

Advanced Facilitation & SME Credibility

  • Advanced-level facilitation

  • Virtual & in-person delivery

  • Executive presentations

  • Subject matter expertise

Capability & Leadership Development

  • Professional development programs

  • Leadership capability building

  • Skill-building methodologies

  • Workforce capability strategy

  • Adult learning & development theory

Coaching, Mentorship & Team Development

  • L&D team coaching & mentoring

  • Best practice modeling

  • Team capability elevation

  • Talent development

Instructional Design & Innovation​

  • Blended learning design (ADDIE/SAM)

  • eLearning & digital tools

  • Modern learning practices

  • AI-enabled learning solutions

  • Emerging learning technologies

Measurement & Continuous Improvement

  • Evaluation strategy leadership

  • Data-driven insights & action

  • Performance impact analysis

  • Continuous program optimization

Professional Experience

Training Manager
Sunrun
Feb 2021-Jan 2026

  • Operated autonomously to shape and execute workforce capability strategy supporting 500+ employees across technology operations, customer service, and field operations during high-growth period and major organizational transformation.

  • Advised senior operations leaders and HR business partners on performance gaps and capability needs, applying root-cause analysis and evidence-based solutions to design targeted development interventions that reduced time-to-proficiency by 77% and customer escalations by 25%, contributing to $11M in measurable business impact.

  • Led strategic design and evolution of high-impact learning portfolios including leadership development programs, professional skill-building curricula, technology enablement solutions, and process implementation training using modern learning principles and blended modalities (eLearning, ILT, VILT, microlearning).

  • Championed adoption of emerging learning technologies including AI-enabled tools and digital learning platforms, building scalable content frameworks and demonstrating thought leadership in applying innovative solutions to complex capability challenges.

  • Coached and mentored team of trainers, BPO vendors, and subject matter experts, elevating team capability through modeling best practices, providing developmental feedback, and strengthening internal instructional design and facilitation competencies.

  • Led complex 1,300-person merger integration initiative, building partnerships across technology, operations, and HR teams to influence decisions, align stakeholders, and drive successful technology adoption and organizational change through comprehensive learning strategy.

  • Facilitated advanced-level sessions for leadership audiences leveraging SME credibility in learning science, change management, and capability development to drive strategic conversations and build organizational learning capability.

  • Established comprehensive evaluation strategy and measurement framework, converting learning data and performance insights into continuous improvement actions that ensured programs improved capability, performance, and engagement aligned to business objectives.

Trainer
T-Mobile USA
June 2017- Dec 2020

  • Partnered with senior technology and operations leaders to diagnose performance gaps and capability needs across 5,000+ retail employees, designing evidence-based learning solutions aligned to digital transformation initiatives and evolving technology platforms.

  • Led development of organization-wide digital learning strategy, creating national standardized curriculum incorporating modern learning practices, blended modalities, and digital tools that improved performance consistency and capability maturity across distributed markets.

  • Designed and delivered professional development and leadership programs combining virtual and in-person facilitation, applying adult learning theory to create impactful experiences that accelerated leadership capability and readiness at scale.

  • Built influential relationships with cross-functional technology stakeholders, serving as trusted advisor on learning strategy and capability development to support product launches, system implementations, and organizational change initiatives.

Sr. Manager, Field Sales Training
Samsung Electronics
Oct 2012-June 2017

  • Shaped professional development strategy for global retail partner network, operating autonomously to drive innovation in skill-building methodologies and create scalable learning solutions that became international standards supporting sustained capability development.

  • Influenced senior sales and marketing leadership through consultative approach, translating business objectives into targeted development programs that enabled $50M+ in revenue growth through enhanced frontline capability and product expertise.

  • Facilitated advanced product knowledge and sales methodology sessions for retail leadership and partner organizations, leveraging technology subject matter expertise to build credibility and drive capability improvements across complex partner ecosystem.

  • Collaborated with product management and technology teams to ensure learning solutions aligned with product roadmaps, technical specifications, and market strategies, demonstrating ability to navigate technology organization dynamics and influence cross-functional stakeholders.

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